Bangladesh e-KYC Guidelines 2026: What Online Merchants Should Prepare
Reviewed 22 October 2026. Status: Bangladesh Bank issued updated e-KYC guidelines on 11 March 2026 for scheduled banks, finance companies, MFS providers, PSPs, PSOs and other payment services. This article is not legal advice or a promise o
Reviewed 22 October 2026. Status: Bangladesh Bank issued updated e-KYC guidelines on 11 March 2026 for scheduled banks, finance companies, MFS providers, PSPs, PSOs and other payment services. This article is not legal advice or a promise of account approval.
What the guideline does
The official e-KYC guideline sets instructions for regulated institutions to conduct customer due diligence digitally. It allows risk-based approaches: simplified due diligence may be suitable in lower-risk situations, while higher-risk cases may require additional independent and reliable identity verification.
That means “digital” does not mean “no documents” or automatic approval. The bank or payment provider remains responsible for risk assessment, sanctions/AML checks, identity proofing and ongoing monitoring.
Merchant preparation
Keep the exact legal name, trade name, address, mobile number and email consistent across NID/passport, trade licence, tax documents, bank account and store. Prepare ownership documents, beneficial-owner information and authorization records appropriate to the business structure. Ask the provider for its current checklist rather than uploading everything pre-emptively.
Maintain evidence of legitimate activity: supplier invoices, product categories, store URL, expected monthly volume, refund policy, delivery process and source of funds. Delivered-order and settlement records are more meaningful than screenshots of submitted orders.
Privacy and security
Upload identity documents only through the regulated institution’s official app, website or verified branch process. Do not email NID scans to an unknown agent or place them in a public drive link. Use unique passwords and never disclose OTP, PIN or recovery code to “activation” callers.
Businesses collecting customer information should minimize it. Merchant e-KYC requirements do not authorize the store to collect customers’ identity documents for ordinary low-risk purchases. Keep access limited and define retention periods.
When onboarding stalls
Ask for the exact mismatch or missing requirement in writing. Correct spelling and address differences at the source where appropriate; do not edit document images. If additional enhanced due diligence is requested, ask which regulated rule or risk requirement it supports and how information will be protected.
Keep the business profile on DokanEasy aligned with verified merchant details, especially the payment recipient name and support contacts. A mismatch between checkout instructions and bank ownership can undermine buyer trust.
Bottom line
The 2026 framework supports digital onboarding while preserving risk-based checks. Online merchants can reduce friction with consistent records, traceable sales and secure submission—but only the regulated provider can determine the applicable due-diligence level and approval.